Consumer Terms and Conditions (B2C)

This English translation is provided for convenience. The contract language is German. In case of discrepancies, the German version of these Terms shall prevail.

§1. Scope

These General Terms and Conditions apply to all contracts for the purchase of goods via our online shop by consumers within the meaning of § 13 BGB (German Civil Code).
Purchases are only permitted for persons who are at least 18 years old.

The contractual partner is Taunus Textildruck Zimmer GmbH & Co. KG, Zimmersmühlenweg 14–18, 61440 Oberursel (Taunus), Germany, registered in the Commercial Register (Handelsregister) of the Local Court (Amtsgericht) Bad Homburg v. d. Höhe under HRA 1956.

The personally liable partner is Zimmer Beteiligungs GmbH, with its registered office in Oberursel (Taunus), Germany, registered in the Commercial Register of the Local Court (Amtsgericht) Bad Homburg v. d. Höhe under HRB 1427.

Taunus Textildruck Zimmer GmbH & Co. KG operates in the course of business under the trade name “Wovena”. “Wovena” is not a separate legal entity. All contracts are concluded exclusively with Taunus Textildruck Zimmer GmbH & Co. KG.

§2. Contract Language and Applicable Law

The contract language is German.
German law applies with the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

§3. Changes After Order Completion

After submitting the order, the purchase contract becomes binding.
Subsequent changes (e.g., item quantity, color, delivery address) are only possible in exceptional cases and are made voluntarily without any legal entitlement.
Please send change requests immediately by email to service@wovena.com.
We will review your request as quickly as possible. However, if the order has already been processed or dispatched, a change is unfortunately no longer possible.
For individually cut or custom-made products (e.g., fabric cuts, made-to-measure items), changes are excluded once production has begun.

Please carefully check your delivery address before submitting your order. We do not accept liability for delivery delays or additional costs caused by an incorrect or incomplete address.

§4. Conclusion of Contract

By submitting an order via our online shop, you make a binding offer to conclude a purchase contract.

After submitting your order, you will receive an automatic confirmation of receipt by email. This confirmation does not constitute acceptance of your offer.

The purchase contract is concluded only when we expressly accept your offer, either by sending an order confirmation email or by dispatching the goods.

The contracting party is Taunus Textildruck Zimmer GmbH & Co. KG, Zimmersmühlenweg 14–18, 61440 Oberursel (Taunus), Germany.

We reserve the right to refuse acceptance of an order in justified exceptional cases, in particular where there are clear indications of misuse, fraud, technical manipulation, or evidently unrealistic or economically unreasonable order configurations (e.g., a large number of extremely small individual fabric cuts). If an order is not accepted, any payments already made will be refunded without undue delay.

§4a. Storage of the Contract Text

The contract text (order data and Terms and Conditions) is stored by us. You will receive all order details and our Terms and Conditions in the order confirmation email. If you have created a customer account, you can view your past orders at any time in your account area. For guest orders, later access to the order data is not possible.

§5. Product Types, Cutting, and Returns

Product Types

We offer the following product types:

• Fabrics cut individually to the meter
• Items sewn according to customer specifications (e.g., curtains, cushion covers)
• Standard products (e.g., full fabric rolls or packaged textiles)

Exclusion of the Right of Withdrawal for Custom-Made Items

There is no statutory right of withdrawal for individually cut goods pursuant to § 312g para. 2 no. 1 BGB.
This includes all fabrics cut from a larger roll to your requested length — regardless of whether comparable lengths are offered preconfigured in the shop.
Items sewn or altered according to your individual specifications are likewise excluded from the right of withdrawal.

Cutting and Roll Remainders

To avoid material waste, it may occur with individually cut orders that we deliver up to 1 meter more fabric if a suitable remainder is available on the roll.
This additional quantity is supplied free of charge and is also deemed individually cut goods. A right of withdrawal does not exist in this case either.

Tolerances in Measurements

Please note that production- or material-related deviations in length and width may occur with cut fabrics.
Such deviations of up to approx. ±3% are customary in trade and do not constitute a defect.

Delivery in Multiple Fabric Pieces

Unless expressly specified by the customer during the ordering process, we reserve the right to deliver fabric orders in multiple partial pieces, provided that the total length meets or exceeds the ordered overall quantity.
A right of return due to delivery in multiple pieces exists only if a continuous piece was expressly agreed in advance.

On-Screen Display, Product Photos, and Color Variations

Please note that colors, textures, and material properties can be displayed differently on screens depending on device, resolution, brightness settings, and display technology.
Our product photos are for illustration and are not color-binding. Minor differences in color, structure, or feel — especially with natural materials or between different production batches — are typical of the material and do not constitute a defect.
Solely the actual condition of the delivered product is decisive. Returns or complaints based on screen-related color rendering or optical expectations are excluded unless there is an objective deviation from the described product characteristics.

Goodwill in Case of Problems

Even though we are not legally obliged to take back individually cut or custom-made products, we always strive for a fair solution in case of problems.
Please contact us if you are dissatisfied with your delivery — for example, in cases of misunderstandings, deviations, or quality issues.

Flame-Retardant Fabrics

Our range includes fabrics labeled as flame retardant (FR). This designation means that, at the time of the item description, a valid certificate according to applicable national or European standards (e.g., DIN 4102, EN 13773, EN 13501) was available.
The underlying certificates may vary by product and are available on request.
In individual cases, we indicate in the product description that a fabric was previously certified as flame retardant, but the respective certificate has since expired. Such products may no longer be sold as “FR”; the note is for your information only.
Please note: The flame-retardant property applies at the time of purchase if the fabric had a valid certificate at that time. A later expiry date of the certificate does not affect the legal validity of the purchase as FR goods.
These properties are indicated in the respective product description.
Please note that flame-retardant performance depends on proper use, care, and installation.
Suitability for the intended purpose and compliance with legal requirements is the responsibility of the purchaser.

§6. Prices and Payment

All prices are in euros (€) and include the applicable statutory value added tax (VAT).
For orders from other EU Member States, VAT calculation may follow the EU distance-sales rules (§ 3c UStG) and the OSS procedure. In such cases, the VAT rate of the destination country applies.
Final prices shown in the online shop already include the applicable VAT and may change depending on the destination country of delivery, where required by law.
The price at the time of the order is decisive for invoicing.
Should technical errors or obvious mistakes occur (e.g., a price of €0), we reserve the right to cancel the affected order. In such cases, any payments made will be fully refunded.
Promotional prices, discounts, or vouchers are time-limited and cannot be combined unless expressly stated otherwise.

For orders with a merchandise value below €10.00, we charge a minimum order surcharge of €5.00. This surcharge is automatically added during checkout. Shipping costs are calculated separately and are not affected by this surcharge.

Payment is made in advance via the following methods:

• PayPal
• Coming Soon: Credit and debit card

Processing of your order begins only after successful receipt of payment.

§7. Shipping and Delivery

Delivery Area

We currently deliver exclusively to Germany, Austria, the Netherlands, Belgium, and Luxembourg.

Shipping Costs

• Germany: €6.95
• Austria, Netherlands, Belgium, Luxembourg: €9.95

Delivery Times

• Germany: usually delivered within 3–4 business days, at the latest within 7 business days.
• EU neighboring countries: usually delivered within 4–6 business days, at the latest within 10 business days.

(Business days = Monday to Friday, excluding public holidays)
Note: Information on delivery delays due to force majeure can be found in §9 of these GTC.

Failed Delivery Due to Customer Reasons

The customer is responsible for providing a correct and complete delivery address when placing the order and for ensuring that delivery is possible at that address (e.g., name on the doorbell/mailbox, accessibility of the address, timely collection from a shop or parcel station).

If a delivery cannot be completed for reasons attributable to you as the customer and the shipment is returned to us (e.g., due to an incorrect or incomplete address, missing name on the mailbox/doorbell, or failure to collect the parcel in time from a shop/parcel station), you shall bear the return shipping costs charged by the parcel service provider.

Once we have received the returned goods, we will inform you by email. At your request, we will resend the order after you have provided us with a corrected delivery address and paid the renewed shipping costs as well as the return shipping costs.

If, after a failed delivery for reasons attributable to you, you do not wish the goods to be sent again and the contract is therefore cancelled, the following applies:

• For standard products (goods that are not individually cut or custom-made), we may refund the purchase price, less the original outbound shipping costs borne by us and the incurred return shipping costs, provided that no statutory right of withdrawal exists or such right has not been validly exercised.
• For individually cut or custom-made products within the meaning of §5, there is generally no entitlement to a refund of the purchase price, as such goods are excluded from the right of withdrawal. In individual cases, we may offer you a partial refund as a gesture of goodwill, from which we will in particular deduct the shipping and return costs incurred and a reasonable amount for cutting and handling.

Delivery Delays & Withdrawal

If your order does not arrive within 14 calendar days after the shipping notification, you may contact us and set a reasonable additional period (at least 7 days).
If delivery still does not take place within this additional period, you have the right to withdraw from the contract. In such cases, we will refund the full purchase price.

§8. Partial Deliveries

We are entitled to make partial deliveries where reasonable for you.
A partial delivery is particularly reasonable if:

• the partial delivery can be used by you for the contractually intended purpose,
• delivery of the remaining ordered goods is ensured, and
• no significant additional effort or costs arise for you.

Additional shipping costs arise for you only if the partial delivery is made at your express request.

§9. Force Majeure

We are not liable for delayed or failed delivery where attributable to events beyond our control (“force majeure”).
These include, in particular but not limited to:

• natural disasters and extreme weather conditions
• epidemics and pandemics
• government measures, embargoes, or official orders
• strikes, lockouts, or other labor disputes
• transport delays, material shortages, power outages
• failure of suppliers or manufacturers despite proper disposition

In such cases, the delivery period is extended by the duration of the disruption plus a reasonable restart period.
If the disruption lasts longer than 30 days, both parties are entitled to withdraw from the contract.
Any payments already made will be fully refunded in this case.

§10. Retention of Title

The goods remain our property until full payment of the purchase price.
Ownership of the goods passes to the customer only upon full payment and handover of the goods to the customer.
The risk of accidental loss or accidental deterioration of the goods passes only upon handover to the customer or a recipient designated by the customer.

§11. Right of Withdrawal

You have the statutory right to withdraw from your order within 14 days without stating reasons, provided the goods are not individually cut or custom-made.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, take possession of the goods. You bear the direct costs of returning the goods unless the delivered goods are defective.

Returns should — where possible — be sent in the original packaging or equally secure packaging to avoid transport damage. Damaged returns may reduce the refund amount.

The full withdrawal policy and a sample withdrawal form can be found at:
Cancellation Policy
withdrawal Form

§12. Warranty and Defects

Statutory warranty rights under German consumer law apply.
The period is generally two years from delivery.

What Constitutes a Defect?

A defect within the meaning of statutory warranty exists if the delivered goods do not have the agreed quality or are not suitable for the contractually intended use.

Defects include in particular:

• obvious weaving faults such as holes, continuous pulled threads, or gross processing errors
• delivery of an incorrect fabric regarding color, material, or pattern

Not considered defects:

• minor color deviations caused by different monitor settings or lighting conditions
• material-typical properties such as yarn thickening, occasional knots, or natural structural irregularities
• batch-related differences in color or hand (feel)
• free additional quantities (e.g., roll remainders up to 1 meter) supplied to avoid waste
• folds or creases arising from transport or storage that can be removed by washing or ironing

Weaving Irregularities & Transport Damage

Our fabrics are subject to production- and shipping-related tolerances customary in the trade.
Slight creases or folds caused by packaging, storage, or shipping cannot always be avoided and do not constitute a defect. These can usually be removed without issue by careful ironing or steaming.
Minor irregularities in the weave such as yarn thickening, occasional knots, or batch-related color variations are typical of textiles and do not justify a complaint unless they materially impair usability.

Transport damage (e.g., due to moisture, heavy soiling, breakage, or damaged packaging) must be reported to us without delay after receipt of the goods — ideally with photo documentation. In such cases, we will of course review replacement or return.
Later complaints cannot be considered in the case of obvious transport damage.

Please contact us in case of problems via contact@wovena.com or our contact form in the footer of Wovena.de. We usually respond within three business days.

§13. Liability

We are liable without limitation in cases of intent and gross negligence. In cases of simple negligence, we are liable only:

• for damages resulting from injury to life, body, or health, and
• for damages arising from the breach of an essential contractual obligation (cardinal obligation).

In these cases, liability is limited to the damage typically foreseeable.
The above limitations of liability do not apply where we have fraudulently concealed a defect or assumed a guarantee for the quality of the goods.
Provisions of the Product Liability Act remain unaffected.

§14. Data Protection

Your personal data is processed exclusively for the purpose of handling your order.
Our full Privacy Policy can be found at: Privacy Policy

§15. Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§16. Final Provisions

Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall not be affected.
Our full legal notice (Impressum) can be found at: Company Info

§17. Jurisdiction and International Consumer Law

For consumers residing in another EU Member State, German law applies with the exclusion of the CISG.
Mandatory consumer protection provisions of the consumer’s country of residence remain unaffected and continue to apply where required by law.
Legal disputes may be brought before the competent German courts at our place of business (Oberursel, Germany).
This does not apply insofar as consumers are entitled under applicable law to bring actions in their country of residence.

The language of proceedings is German. Translation costs are borne by the parties in accordance with the applicable statutory provisions.

§18. Vouchers and Discount Coupons

Vouchers, discount codes, or promotional coupons are intended for private use only and may not be sold, auctioned, or commercially redistributed.
Cash payment or refund of voucher value is excluded — including in the event of (partial) returns.
In the case of returns, only the amount actually paid will be refunded, not the original goods value before deduction of a voucher.
In the event of returns, the voucher used lapses and cannot be reused.
Resale and commercial use of vouchers is not permitted.